Shipping policy

eMMes Madrid Shipping Policy

At eMMes Madrid, we are committed to providing you with a simple and convenient shopping experience, with clear and fast shipping options. Below is our shipping policy:

Spain (Mainland)
Delivery in 1–3 business days.
Orders under €89: shipping cost of €3.99.
Orders of €89 or more: free shipping.

Canary Islands, Ceuta, and Melilla
Delivery in 3–5 business days.
Orders under €150: shipping cost of €11.99.
Orders of €150 or more: free shipping.
Customers are responsible for customs fees, which vary depending on the weight of the package. If the order is not collected from customs, return shipping costs will be deducted from the refund.

Portugal
Delivery in 2–5 business days.
Orders under €89: shipping cost of €4.99.
Orders of €89 or more: free shipping.

European Union
Delivery in 3–5 business days.
Orders under €150: shipping cost of €9.
Orders of €150 or more: free shipping.
Rates may vary depending on special promotions or changes in shipping policies, so we recommend reviewing them before placing your order.

Order Processing
Orders will be processed and shipped within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.
Preorders will be managed according to the conditions stated in each product listing.

Shipment Tracking
Once your order has shipped, you will receive an email with your tracking number. You can follow your shipment on the carrier’s website.

Incorrect Shipping Address
Please double-check your shipping address before confirming your order. We are not responsible for errors in the shipping information provided. If you made a mistake, contact us as soon as possible to correct it.

Shipping Issues
If you experience any issues with your shipment (delays, damage, or loss), please contact us immediately. We are committed to resolving any issue as quickly as possible.

Changes to the Shipping Policy
We reserve the right to update or modify our shipping policy at any time. If significant changes are made, we will update this page and notify customers via email.