Privacy policy

Last updated: March 24, 2025

This Privacy Policy describes how emmes-tienda (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase at www.emmesmadrid.com (the "Site") or otherwise communicate with us in relation to the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses listed below, we may use the information collected about you to communicate with you, improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect the Services, our rights, and the rights of our users.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. Below we describe the categories and specific types of personal information we collect.

Information You Provide Directly to Us

The information you provide directly through our Services may include:

  • Contact information, such as your name, address, phone number, and email.

  • Order information, such as your name, billing address, shipping address, payment confirmation, email, and phone number.

  • Account information, such as your username, password, security questions, and other account security details.

  • Customer support information, including messages you send us via the Services.

Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may limit your access to certain features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and account, including device information, browser type, network connection, IP address, and other data related to your interactions with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, like Shopify.

  • Payment processors, who collect payment information (e.g., bank account, credit or debit card, billing address) to process payments and fulfill orders.

  • Online tracking tools like pixels, web beacons, and cookies.

Any information obtained from third parties will be handled in accordance with this Privacy Policy. Please also see the section "Third-Party Websites and Links."

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to process payments, fulfill orders, send account-related notifications, manage your account, organize shipping, facilitate returns, and other account-related functions.

  • Marketing and Advertising: We may use your information to send promotional communications via email, text, or postal mail, and to display personalized ads.

  • Security and Fraud Prevention: We use your information to detect and prevent fraudulent or malicious activities.

  • Communication and Service Improvement: We use your information to provide customer support and improve our Services.

Cookies

We use cookies on our Site to enhance the user experience, analyze interactions, and personalize advertising. You can manage your cookie preferences through your browser settings.

Disclosure of Personal Information

We may share your personal information with:

  • Service providers who help us operate the Site.

  • Business and marketing partners.

  • Affiliates and other entities within our corporate group.

  • In the event of a merger or sale of business assets.

  • To comply with legal obligations or protect our rights.

User-Generated Content

If you post reviews or other content on the Site, this information will be public and accessible to other users.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or security of those websites. We encourage you to review their privacy policies before sharing information.

Children's Data

The Services are not directed to children, and we do not knowingly collect personal information from minors. If you believe we have collected information from a child, please contact us to request its deletion.

Security and Data Retention

We implement security measures to protect your information, but absolute security cannot be guaranteed. Data retention depends on our legal and business needs.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including:

  • The right to access, correct, or delete your information.

  • The right to object to the use of your information for marketing purposes.

  • The right to restrict the processing of your information.

  • The right to data portability.

To exercise these rights, you can contact us using the information provided below.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you're not satisfied with our response, you may file a complaint with your local data protection authority.

International Users

We may transfer and process your information outside of your country of residence. For transfers from Europe, we use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us at:

📧 info@emmesmadrid.com
📍 Calle de la Isla de Yeso 35, Madrid, M, 28035, ES

For the purposes of applicable data protection laws, and unless stated otherwise, we are the data controller of your personal information.